Customer Service Representative

Basic Job Information

Job Category	:	Marketing / Advertising / Customer Service
Job Level	:	Entry Level
No. of Vacancy/s	:	[ 3 ]
Employment Type	:	Full Time , Part Time
Job Location	:	Kathmandu, Nepal
Offered Salary	:	Negotiable
Apply Before(Deadline)	:	Nov. 02, 2018 23:55 (5 days, 13 hours from now)

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Job Specification

Education Level	:	Bachelor
Experience Required	:	Not Required

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Job Description

Duty Timings: Flexible Duty Hours
Salary: Basic pay along with overtime and night allowances (as per company rule)
Number of vacancy: (Full Time: 2, Part Time Evening: 1) 

Scope of Role:

Interact with customers to provide and process information in response to inquiries, concerns and request about products and services

Qualification and Skills:

• Having a Bachelor’s degree in management or equivalent field
• Experience in customer service or hospitality industry will be a plus
• Having good working knowledge of basic computer applications
• Proper handling of customer  and active listening to understand customer needs
• Demonstrate an audible, friendly, professional and well-mannered speaking voice
• Capable of dealing calmly and politely with public under stressful conditions
• Ability to make logical and quick decision in difficult situation
• A team player with problem solving skills
• Ability to multi-task, prioritize and manage time effectively
• Ability to withstand criticism and irritated people
• Excellent verbal communication skills in both Nepali and English with all kinds of clients and customers

Key Roles and Responsibilities:

• Answer phone calls and respond to customer inquiries regarding products and services of our clients i.e. member restaurants
• Recommend product or service from among our clients by collecting customer information and analyzing their product and service needs
• Handle and process online and telephonic orders,
• Mobilize delivery staffs in wise, effective and efficient manner
• Ensure excellent service standards and maintain high customer satisfaction
• Know the client’s products and services and stay updated with the related issues
• Promptly identify and resolve customer issues and follow up to ensure resolution
• Contribute to team effort by accomplishing related results as needed

Specific Requirements:

• Should be willing to work in evening shift
• Should be willing to work in weekends and public holidays
• Having a driving license and personal vehicle is a must

TO APPLY,

Interested candidates are requested to submit their application mentioning the role along with curriculum vitae in following email ID 

H.R department  Newbaneshwor

Contact No: 9801278930, 014784403

Email: jobchaiyo@gmail.com