Customer Service Representative

Basic Job Information

Job Category:	Marketing/Advertising/Customer Service
Job Level:	Entry level
No. of Vacancy/s:	[ 2 ]
Employment Type:	Full Time
Job Location:	Kathmandu, Central Development Region, Nepal
Offered Salary:	NRs. 17,000.00 - 20,000.00 Monthly
Apply Before(Deadline):	Jan. 11, 2018 23:55 (9 hours from now)

 

Job Specification

Education Level:	Bachelor
Experience Required:	More than 1 year

Other Specification

• Having a Bachelor’s degree in management or equivalent field
• Experience in customer service or hospitality industry will be a plus
• Having good working knowledge of basic computer applications
• Proper handling of customer and active listening to understand customer needs
• Capable of dealing calmly and politely with public under stressful conditions
• Ability to make logical and quick decision in difficult situation
• A team player with problem solving skills
• Ability to multi-task, prioritize and manage time effectively
• Excellent verbal and written communication skills in both Nepali and English

Specific Requirements: Should be willing to work in evening shift Should be willing to work in weekends and public holidays Having a driving license and personal vehicle is a must Note:  Male candidates preferred Salary: Basic pay along with incentive, overtime and night allowances (as per company rule) Day Off: 1 and 1/2 Day Off in a week.

Job Description

• Interact with customers to provide and process information in response to inquiries, concerns and request about products and services
• Recommend product or service from among our clients by collecting customer information and analyzing their product and service needs
• Handle and process online and telephonic orders
• Mobilize delivery staffs in wise, effective and efficient manner
• Know the client’s products and services and stay updated with the related issues
• Promptly identify and resolve customer issues and follow up to ensure resolution
• Contribute to team effort by accomplishing related results as needed

TO APPLY,

Interested candidates are requested to submit their application mentioning the role along with curriculum vitae in following email ID 

H.R department 

Newbaneshwor

Contact No: 9801278930, 014784403

Email: jobchaiyo@gmail.com